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Hey Flipkart! I thought we were friends …

Hey Flipkart,

I have loved and liked you since a very long time.

When you were only so little – and just opening your eyes to the world in Sep 2008, I trusted you and bought my first book from  you – all of Rs. 750 and was so pleasantly surprised when it arrived all neatly packed in a couple of days.

I was so happy that I wrote about my experience at so many places, gave you 5 stars and told everyone I met – what an awesome service I had found.

Since then, you have grown by leaps and bounds and I have been so happy and proud that I was one of your early adopters.

My order list has grown and looks something like this – since we first met:



 

I have purchased 45+ items and spent an approximate of Rs. 36,000 on your site since – so I naturally thought that we were friends.

I wrote you an email yesterday:

Order ID: OD20606100278

1.) The Complete Calvin and Hobbes (3 Volume Set) – Bill Watterson ( 9780740748479 )

Hello,

I know this is late – but could you send me some extra Flipkart bookmarks along with this order? I know 1 bookmark is generally sent with a book – but I have many books without bookmarks and the Flipkart ones are awesome.

So, if you could send me around 20 bookmarks with this order, I would be very grateful. (If you send more, I have many reader friends with whom I’d love to share them – plus my company has a large library without bookmarks)

Thanks!

Regards,

Saurabh Jain

And received this reply:

Dear Saurabh,

Greetings from Flipkart!

Order ID: OD20606100278

1.) The Complete Calvin and Hobbes (3 Volume Set) – Bill Watterson ( 9780740748479 )

We regret to inform you that we do not accept special request for orders placed in our website.

 

I understand that sometimes these things might be difficult and might not be possible.

But can’t you do better than a short, curt reply?

I am really sad – not because you didn’t send me the bookmarks – but that you didn’t take any effort to reply back.

Did you even read my email or did you use one of your auto-reply bots to just send a cookie cutter response?

Maybe you have grown so big that you don’t have time for me – or maybe I am not giving you enough business?

I was thinking that you were the Zappos from India – but you turned out to be another yebhi / fashionandyou /.

I thought we were friends – but I guess we aren’t…

BookAdda.com – Support worse than your neighbourhood tapri

I am writing this review out of a personal experience with this site in which my credit card was charged.
I always buy my books from Flipkart and have had a brilliant experience with them 99% of the time.
However, this one time, I happened to chance upon this website and on comparison found that the books on the website were cheaper (by about 10%) compared to flipkart.
I wanted to purchase 2 programming books – which would cost me INR 1,112.00 on flipkart and I was getting the same here for about INR 1,035.00
I checked the reviews on Mouthshut and two people had a terrific experience with these guys. So went ahead and made the payment. My credit card was charged for the amount and I received an SMS for the same. However, the page broke while it was redirecting me to the website from the payment gateway.
This was on Friday evening. I sent out an email to these guys and called them six times. Twice on Saturday and twice on Monday and Tuesday during their specified working hours.
Phone: (080) 41660647 (10 a.m to 5 p.m , Monday-Saturday)
All the times, the phone wasn’t answered.
I also sent them a follow up email on Saturday – but did not receive any reply from these guys.
I am not sure if my card was actually charged or not – or whether the order will be placed or not – but haven’t been able to do so because I get no support whatsoever.
You would think that a website which charges people’s credit cards would have some amount of decency to reply to emails or attend calls – but this website doesn’t.
Whatever trust I had in this service has completely gone because I feel lost in the dark.
I have gone ahead and placed my order with Flipkart as I need the books urgently and cannot wait for these people to get back to me. Will never, ever risk shopping at this website again.
Mostly I think, these guys will revert the charges on my credit card – but even then, I would expect some sort of confirmation from their end. At this point in time, I cannot be sure of this.
If you are looking to purchase books in India, I would recommend you check out Flipkart. Their phones are answered 24×7 and they definitely reply back within a day’s time.